FAQs


What’s a Credit Union?
A credit union is a cooperative, not-for-profit financial institution organized to promote thrift and provide credit to members. It is member-owned and controlled through a board of directors elected by the membership. The board serves on a volunteer basis and may hire a management team to run the credit union. The board also establishes and revises policy, sets dividend and loan rates, and directs certain operations. The result: members are provided with a safe, convenient place to save and borrow at reasonable rates at an institution which exists to benefit them, not to make a profit.

Who owns a credit union?
Most financial institutions are owned by stockholders, who own a part of the institution and intend on making money from their investment. A credit union doesn’t operate in that manner. Rather, each credit union member owns one “share” of the organization. The user of credit union services is also an owner, and is even entitled to vote on important issues, such as the election of member representatives to serve on the board of directors.

How did credit unions start?
The first credit union cooperatives started in Germany over a century ago. Today, credit unions are found everywhere in the world. The credit union movement started in this country in Manchester, New Hampshire. There, the St. Mary’s Cooperative Credit Association, a church-affiliated credit union, opened its doors in 1909. Today, one in every three Americans is a credit union member.

What is the purpose of a credit union?
The primary purpose in furthering their goal of service is to encourage members to save money. Another purpose is to offer loans to members. In fact, credit unions have traditionally made loans to people of ordinary means. Credit unions can charge lower rates for loans (as well as pay higher dividends on savings) because they are nonprofit cooperatives. Rather than paying profits to stockholders, credit unions return earnings to members in the form of dividends or improved services.

Are savings deposits insured?
Yes. All savings accounts are insured up to $250,000 by the NCUA, the National Credit Union Administration, an agency of the federal government.

Who can join a credit union?
A credit union exists to serve a specific group of people, such as a group of employees or the members of a professional or religious group. This is called a “field of membership.” The field of membership may include where they live, where they work, or their membership in a social or economic group.

Identity Protection

ATTENTION ALL DEBIT CARD HOLDERS

Heritage Credit Union has been alerted to a “vishing” fraud attack against Shazam debit card holders. The attack consists of an automated telephone call which a prerecorded voice advises the recipient that the call is on behalf of Shazam and that the cardholder must “reactivate” his or her card by entering information immediately. These calls are FRAUDULENT and have not been authorized by Shazam.

Take steps to avoid being vished:

  1. If you get a phone call and someone asks you to give or confirm credit card or personal information, hang up. Then call your credit union or financial institution that issued the card by using the phone number on the back of the card or on your statement and report the attempt. If the call was legitimate, the provider will know it.
  2. If you get a call from someone who claims to be from a financial institution you do business with, and who knows your credit card account number but wants the three digit code on the back of the card, immediately hang up.
  3. If you get an e-mail message asking you to call a toll-free number to verify account information, delete the e-mail. Never provide personal information or account information based on an e-mail request.

Please note that we do not ever solicit members via email for the purpose of “updating or refreshing” personal information. Members should be very aware of this because any email attempt to obtain your personal account information is likely a “phishing” or “vishing” scam. If you want to avoid identity theft, a good practice is NEVER respond to email requests for sensitive personal information.

If you’re a victim
If you have replied to any “phishing” or “vishing” scams, it is important to report it right away. Call Heritage Credit Union at 1-866-269-9880 so the appropriate action can be taken.

ATTENTION ALL HERITAGE VISA CREDIT CARD HOLDERS
PLEASE DO NOT GIVE OUT ANY CONFIDENTIAL INFORMATION WHEN ACCESSING YOUR VISA CREDIT CARD ACCOUNT THROUGH eZCardInfo.com. IF YOU ARE PROMPTED TO ENTER PERSONAL INFORMATION, IMMEDIATELY CLOSE THE BROWSER AND CALL 866-269-9880 TO REPORT THE ATTEMPT.

Please note that Heritage Credit Union does not ever solicit members for personal information.

New Phishing Schemes in Use

The criminals are relentess. This time the fraudsters are including the names and other personal information in the e-mails so the messages appear legitimate. The e-mails appear to come from government agencies such as, the U.S. Department of Justice, the Internal Revenue Service (IRS), the Social Security Administration, or the Federal Bureau of Investigation (FBI).

The e-mail ask you to click on a hyperlink to view a complaint. The hyperlink contains a virus software that monitors user name and password logins and records any activity on the compromised machine. Since the virus software is wrapped in a screensaver file most anti-virus programs are unable to detect the software.

Remember never open any unsolicited e-mails and do not click on any links provided. Also government agencies do not initiate communications via e-mail.

Actions You Can Take:

  1. Do not open unsolicited personalized e-mails that appear to come from government agencies.
  2. Use Internet Explorer 7 as your default Web browser. It includes Microsoft Phishing to protect you from Web fraud by warning or blocking you from reported phishing Web sites.
  3. Use anti-virus software and keep it up to date.
  4. Use anti-spyware software and keep it up to date.
  5. Use a firewall and keep it up to date.

Share Savings Account Fee
Excessive Withdrawal (If more than 2 withdrawals per month) $5.00/Withdrawal
Christmas/Vacation Club (Penalty for early closure) $35.00
Early Closure (If Savings is closed within 365 days of opening) $15.00
Share Draft Account Fee
Money Market Accounts* (If average daily balance falls below $2,500) $6.00/Month
Heritage Checking & eChecking Accounts No monthly service fee
Prestige Checking (If average daily balance falls below $400) $9.00/Month
Stability Checking Account $15.00/Month
eChecking Account (certain teller fees apply) $2.00/Transaction
Non-Sufficient Funds (NSF) $25.00/Item
Stop Payment $29.00/Item
Overdraft Protection Transfer $5.00/Transfer
Cleared Check Image $3.00/Image
ATM/Debit Card Replacement $5.00/Card
Online Service Fee
BillPay FREE**
Account to Account Transfer (A2A) $2.00/Transfer
ZashPay $0.50
Same Day Payment thru BillPay $9.95
Overnight Check thru BillPay $14.95
Return Item on BillPay $35.00/Item
Loan Fee
Late Loan Payment $19.00 or 5%***
Visa Credit Card Late Payment $19.00
Visa Credit Card Over Limit $19.00
Visa Credit Card ICUL Phone Payment $15.00/Payment
Visa Credit Card Replacement $5.00/Card
Miscellaneous Fee
USPS Overnight Delivery $25.00
Delivery by Traceable Carrier TBD based on carrier
Notary Fee $20.00 minimum
Account Reconciliation/Research $25.00/Hour
Verification of Deposit $10.00
Satisfaction of Mortgage $25.00
Other Service Fees (applicable to all accounts) Fee
Dormant Account (If account balance is less than $100) $5.00/Month
Return Item $25.00/Item
Wire Transfer:
Outgoing $15.00/Transfer
Incoming FREE
Customer Initiated ACH Transaction $15.00/Transaction
Stop Payment on CU issued check $29.00
Statement Copies (Print History) $3.00/Page
Return Mail $3.00/Mail
Membership Fee
Opening Deposit $25.00
Membership Fee $5.00
Par Value of One Share $5.00

Effective January 1, 2012

*Money Market Accounts limited to six (6) withdrawals per month; three (3) of which can be cash, check or ATM card

**BillPay is FREE if minimum of four (4) payments are made monthly otherwise $4.95/month will be debited from checking account

***Five (5)% of Loan Payment Amount (whichever amount is greater)

FACTS
WHAT DOES HERITAGE CREDIT UNION
DO WITH YOUR PERSONAL INFORMATION?
Why?
Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand Heritage Credit Union’s Privacy Policy.
What?
The types of personal information we collect and share depend on the accounts or services you have with us. This information can include:
  • Name, address, Social Security number, and income
  • Account balances and transaction history
  • Credit history and credit scores
When you are no longer our member, we will not share your information except as permitted or required by law as described in this notice.
How?
All financial companies need to share members’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their members’ personal information; the reasons Heritage Credit Union chooses to share; and whether you can limit this sharing.
Reasons we can share your personal information
Does Heritage Credit Union share?
Can you limit this sharing?
For our everyday business purposes—
such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus
Yes
No
For our marketing purposes—
to offer our products and services to you
Yes
No
For joint marketing with other financial companies
Yes
No
For our affiliates’ everyday business purposes—
information about your transactions and experiences
No
We don’t share
For our affiliates’ everyday business purposes—
information about your creditworthiness
No
We don’t share
For nonaffiliates to market to you
No
We don’t share
What we do
How does Heritage Credit Union protect my personal information?
To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings. We also restrict access to nonpublic personal information about you to those employees and volunteers who need to know the information to provide products or services to you.
How does Heritage Credit Union collect my personal information?
We collect your personal information, for example, when you
  • Open an account or apply for a loan
  • Apply for any credit union service
  • Visit our website; provide us information on any online application or transaction, or information you send to us by email.
  • Use your credit or debit card or pay your bills
  • Make deposits to or withdrawals from your accounts
We also collect your personal information from others, including credit bureaus or other companies.
Why can’t I limit all sharing?
Federal law only gives you the right to limit information sharing as follows:
  • Sharing for affiliates’ everyday business purposes—information about your creditworthiness
  • Affiliates from using your information to market to you
  • Sharing for nonaffiliates to market to you
State laws and individual companies may give you additional rights to limit sharing.
Definitions
Affiliates
Companies related by common ownership or control. They can be financial and nonfinancial companies.
  • Our affiliates include financial service providers that offer card servicing and payment processing services.
Nonaffiliates
Companies not related by common ownership or control. They can be financial and nonfinancial companies.
  • Heritage Credit Union does not share with nonaffiliates so they can market to you.
Joint marketing
A formal agreement between Heritage Credit Union and a nonaffiliated financial company where we jointly market financial products or services to you.
  • Our joint marketing partners include loan recapture programs.
Questions
Call 337-269-9880 or 866-269-9880 or email us at heritagecreditunion@hcuworld.com.